Refund policy
Return & Damaged Item Policy
At CloudNineFitness™, we are committed to delivering products in excellent condition. Please review our policy below.
Damaged Items
If your order arrives damaged during shipping, we will gladly send a replacement at no additional cost.
To request a replacement, please contact us within 5 days of delivery and include:
- Your order number
- Clear photos of the damaged product
- Photos of the product packaging (if applicable)
Once your claim has been reviewed and approved, a replacement item will be shipped to the original delivery address.
Returns & Refunds
At this time, we do not accept returns or offer refunds for products that are not damaged upon arrival.
Replacement products are provided only for items that arrive damaged during transit.
Contact Us
If you need assistance with a damaged order, please contact our customer support team with your order details and photos. We strive to respond to all inquiries as quickly as possible.